FAQ

Domestic (within the continental US)

• Orders under $35: $6.99 shipping
• Orders $35 and over: Free shipping

Expedited Shipping (continental US)

• Orders $30 and over (under 4 lbs): $9.99

Express/Rush Shipping (continental US)

• Price varies; calculated at checkout

International Shipping

• Orders under $60: $9.99 USD
• Orders $60 and over: Free shipping
  Note: International orders may have customs and duty fees. These fees must be paid by the recipient. ColourPop is not responsible for these charges.

For more information on import fees please clickHERE!

Unfortunately once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.

If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clickingHERE.

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.For orders to Canada, Australia, United Kingdom, Hong Kong, France, Mexico, Singapore, Japan, New Zealand, Spain, and Israel:We are excited to share that Duties & Taxes are now included during checkout on all orders shipping to your country! This means you will save on agent fees and your package may be delivered to your door! Any Duties & Taxes that apply to your order will be listed during the checkout process.For all other international orders:These fees are not included in your HERORANGE order and/or shipping total. HERORANGE assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorize HERORANGE to import your product on your behalf and agree to HERORANGE delegating the import of your products to a third party.

We're so sorry for the delay with your order! We can assure you that your package is still in transit to you.

Please note that international orders usually take 10 to 21 full business days to be delivered. Business days do not include weekends or holidays.

We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 days for delivery due to courier delays and other issues beyond our control. For the most up-to-date information regarding potential delays in your location, please reach out directly to your local Customs Bureau and Postal Institutions.

In the meantime, here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. We also recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Although international orders do typically get delivered within 21 business days, your package may be delayed by customs (or it may simply be missing a scan).

We recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care teamHEREwith your order number. Please note, we are unable to assist you further with your order until after the 21st business day.